Report HDK Website Issues

Report HDK Website Issues

We are always happy to be of help and assistance if we are able. Before reporting issues, please:

  • 1. Clear your computer cache - we recommend a program like CCleaner to do this quickly and effectively.

  • 2. Reboot your computer (and modem if you use satellite, cable, or DSL)

  • 3. Before writing please go to and test your download speed

  • 4. Please make sure that any Pop-Up blockers are turned off.

If you've done these things and you are still experiencing issues please fill out the form below completely - the more information we have the better we will be able to troubleshoot this issue and get a solution to you quickly. Due to the huge amounts of emails we receive, the more information you can provide the better we will be able to assist you.

We will get back to you as soon as possible. Please keep in mind that while the site operates 24/7 we don't, we need to sleep sometime. We are available from 8 AM to 5 PM, Monday thru Friday, Pacific Standard Time.

Thanks and we are looking forward to receiving your message.