Cancellation & Refund Policy
Cancellation and Refund Policy for DVD's, Lubes and other adult products:
This process varies according to your order type and which stage the order is in.
To cancel an order please contact us as soon as possible via phone at 760-416-1070, or CONTACT US, and we'll do everything we can to accommodate your request and process your refund. However, since we send orders out frequently throughout the day to provide customers the fastest fulfillment and shipping, we're unable to cancel orders that have already been shipped.
Return & Exchange Policy for DVD's, Lubes and other adult products:
We guarantee all of our products against defects in materials. If you receive a defective item please contact us immediately or call us at 760-416-1070 and speak to one of our Customer Service Representatives who will issue to you a Return Authorization number (RA#) and provide instructions for returning the merchandise to us.
Our Customer Service Representatives are available Monday thru Thursday, 8:00 AM to 4 PM, Pacific Standard Time and Noon on Friday. If for whatever reason you receive a defective product, we will gladly replace it with the same product. We will ship to you at no cost a replacement item and arrange for the defective item to be returned.
Please understand that we cannot accept returns for the follow reasons:
- Simply because you did not like a product.
- If the product has been used in any way.
- If the product has come into contact with any bodily fluids (To ensure health and safety)
NOTE: All returns of defective merchandise must be made within 15 days of purchase, and all returns must be accompanied by the Return Authorization Number arranged through a customer service representative.
Cancellation & Refund Policy for "HDK Member Archives Area":
If you join the HDK Members Archives Area on our Website as a subscription service, you are responsible for paying those monthly membership fees to HDK in an amount noted at the time of your registration with the site, until such time as cancelled. HDK reserves the right to modify the fees for new memberships from time to time without notice. For Billing Support or to cancel "HDK Member Achives Area" membership please visit our authorized sales agents EPOCH.com or CCBill.com